At Globex Assistance we value your opinion. Submit your complaint, claim, or suggestion and we commit to responding within 15 business days.
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15 business days as required by law
We protect the consumer
Fill out the form below to submit your complaint or claim
Learn about your rights and the difference between a claim and a complaint
A claim is a formal request made by a consumer when they consider that a product or service did not meet the agreed conditions. It's related to the quality, quantity, or warranty of what was purchased.
A complaint is an expression of dissatisfaction with the attention, service, or behavior received from a company or its staff. It's related to the customer service experience.
Fill out the complaints form
We register your complaint
We review your case
We contact you within 15 days