What is travel assistance?
Travel assistance is a service that provides medical and logistical
support when you're traveling abroad. It includes emergency medical
care, hospital coordination, medical evacuation, and 24/7 support in
your language.
When should I purchase travel insurance?
It's best to purchase travel insurance as soon as you book your trip.
This ensures coverage for trip cancellations and gives you protection
from the moment you depart.
What does the plan cover?
Our plans cover medical emergencies, hospital stays, surgery,
prescription medications, dental emergencies, medical evacuation,
repatriation, trip cancellation, baggage loss, and flight delays.
Coverage varies by plan.
How do I file a claim?
To file a claim, contact our 24/7 emergency line immediately. We'll
guide you through the process and coordinate with the medical
facility. You can also email supporting documents to our claims team.
Is COVID-19 covered?
Yes! All our International, Europa Plus, and Platinum plans include
COVID-19 coverage for medical treatment related to the virus.
Can I extend my coverage while traveling?
Yes, you can extend your coverage while traveling. Contact our 24/7
line before your coverage expires to request an extension. Extensions
are subject to approval.
What is not covered?
Pre-existing conditions may have limited coverage. Adventure sports
and extreme activities require additional coverage. War, terrorism,
and acts of God may not be covered. Please read your policy for
complete details.
How do I contact emergency assistance?
Call our 24/7 emergency line at +1 763 388 9140 or use WhatsApp at the
same number. We'll help you find the nearest hospital and coordinate
your care.
